/* Avaliações reais de clientes (2026-11-11) — site público, painel do cliente e moderação no admin. Escopo: classes av-* */
.av-i{width:1.1em;height:1.1em;flex:none;vertical-align:-.18em}
.av-sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.av-hp{position:absolute!important;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden}
html.av-trava{overflow:hidden}

/* estrelas */
.av-est{position:relative;display:inline-flex;line-height:0;vertical-align:middle}
.av-est svg{width:16px;height:16px;flex:none;margin-right:2px}
.av-est-b{display:inline-flex;color:#e2e8f0}
.av-est-f{position:absolute;left:0;top:0;bottom:0;display:inline-flex;overflow:hidden;white-space:nowrap;color:#f59e0b}
.av-est.g svg{width:22px;height:22px;margin-right:3px}

/* botões */
.av-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font:600 .98rem/1.1 Inter,system-ui,sans-serif;padding:13px 20px;border-radius:12px;border:1px solid transparent;cursor:pointer;background:#0b3b2e;color:#fff!important;text-decoration:none!important;transition:background .2s,transform .15s,box-shadow .2s;box-shadow:0 6px 18px -8px rgba(11,59,46,.6)}
.av-btn:hover{background:#0f5440;transform:translateY(-1px)}
.av-btn .av-i{color:#fbbf24}
.av-btn.sec{background:#fff;color:#0b3b2e!important;border-color:#dbe3df;box-shadow:none}
.av-btn.sec:hover{border-color:#10b981;background:#ecfdf5}
.av-btn.b{width:100%}
.av-btn[disabled],.av-btn.carregando{opacity:.65;cursor:progress;transform:none}
.av-link{background:none;border:0;padding:0;font:inherit;color:#0f5440;text-decoration:underline;cursor:pointer}

/* seção da home */
.av-sec{background:linear-gradient(180deg,#fff,#f6f8f7)}
.av-home{display:grid;grid-template-columns:340px minmax(0,1fr);gap:28px;align-items:start}
.av-home-l{position:sticky;top:96px;background:#fff;border:1px solid #e2e8f0;border-radius:20px;padding:24px;box-shadow:0 1px 2px rgba(15,23,42,.04),0 12px 32px -12px rgba(15,23,42,.12)}
.av-acoes{display:grid;gap:10px;margin-top:20px}
.av-res-n{display:flex;align-items:center;gap:14px;padding-bottom:16px;border-bottom:1px solid #eef2f1;margin-bottom:14px}
.av-res-n>b{font:700 3.2rem/1 Sora,Inter,sans-serif;color:#0f172a;letter-spacing:-.03em}
.av-res-n small{display:block;color:#64748b;font-size:.86rem;margin-top:6px}
.av-dist{list-style:none;margin:0;padding:0;display:grid;gap:7px}
.av-dist li>a,.av-dist li>div{display:grid;grid-template-columns:34px 1fr 30px;align-items:center;gap:10px;color:#334155;font-size:.88rem;font-weight:600;padding:3px 6px;border-radius:8px;text-decoration:none}
.av-dist li>a:hover,.av-dist li>a.on{background:#ecfdf5}
.av-dist-k{display:inline-flex;align-items:center;gap:3px}
.av-dist-k svg{width:13px;height:13px;color:#f59e0b}
.av-bar{display:block;height:8px;border-radius:99px;background:#eef2f1;overflow:hidden}
.av-bar i{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,#f59e0b,#fbbf24)}
.av-dist-n{text-align:right;color:#64748b;font-weight:500}

/* cartões */
.av-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}
.av-card{background:#fff;border:1px solid #e2e8f0;border-radius:18px;padding:22px;display:flex;flex-direction:column;gap:10px;box-shadow:0 1px 2px rgba(15,23,42,.04);min-width:0}
.av-card-h{display:flex;align-items:center;justify-content:space-between;gap:10px}
.av-card-h time{color:#94a3b8;font-size:.8rem;white-space:nowrap}
.av-card-t{font:700 1.04rem/1.3 Sora,Inter,sans-serif!important;margin:2px 0 0!important;color:#0f172a;letter-spacing:-.01em}
.av-card-x{margin:0!important;color:#334155;font-size:.96rem;line-height:1.6;overflow-wrap:anywhere}
.av-card.curto .av-card-x{display:-webkit-box;-webkit-line-clamp:7;-webkit-box-orient:vertical;overflow:hidden}
.av-resp{background:#f6f8f7;border-left:3px solid #10b981;border-radius:4px 12px 12px 4px;padding:11px 14px;font-size:.9rem;color:#334155}
.av-resp p{margin:4px 0 0!important}
.av-resp-h{display:flex;align-items:center;gap:7px;color:#0f5440;font-size:.84rem}
.av-resp-h span{margin-left:auto;color:#94a3b8;font-size:.78rem}
.av-card-f{display:flex;align-items:center;gap:11px;margin-top:auto;padding-top:12px;border-top:1px solid #f1f5f4}
.av-av{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;flex:none;background:var(--c,#0f766e);color:#fff;font:700 .95rem Sora,Inter,sans-serif}
.av-quem{min-width:0;flex:1}
.av-quem b{display:block;color:#0f172a;font-size:.94rem}
.av-quem small{display:block;color:#64748b;font-size:.8rem;line-height:1.35}
.av-verif{display:inline-flex;align-items:center;gap:5px;flex:none;font-size:.74rem;font-weight:700;color:#047857;background:#ecfdf5;border:1px solid #d1fae5;padding:5px 9px;border-radius:99px;white-space:nowrap}
.av-transp{display:flex;gap:10px;align-items:flex-start;max-width:860px;margin:28px auto 0!important;color:#64748b;font-size:.85rem;line-height:1.55}
.av-transp .av-i{margin-top:2px;color:#0f5440}
.av-transp a{color:#0f5440;font-weight:600}

/* convite (sem avaliações) */
.av-vazio{max-width:720px;margin:0 auto;text-align:center;background:#fff;border:1px solid #e2e8f0;border-radius:22px;padding:40px 28px;box-shadow:0 18px 40px -20px rgba(6,38,29,.25)}
.av-vazio-ic{display:inline-grid;place-items:center;width:58px;height:58px;border-radius:50%;background:#fff7e6;color:#f59e0b;margin-bottom:14px}
.av-vazio-ic .av-i{width:28px;height:28px}
.av-vazio h3{font:700 1.45rem/1.2 Sora,Inter,sans-serif;margin:0 0 10px;color:#0f172a}
.av-vazio p{color:#475569;max-width:560px;margin:0 auto 22px}
.av-garantias{list-style:none;padding:0;margin:24px 0 0;display:flex;flex-wrap:wrap;justify-content:center;gap:10px 22px;color:#334155;font-size:.88rem}
.av-garantias li{display:inline-flex;align-items:center;gap:7px;text-align:left}
.av-garantias .av-i{color:#10b981}

/* página /avaliacoes */
.av-topo{background:radial-gradient(1200px 400px at 80% -20%,rgba(16,185,129,.25),transparent),linear-gradient(135deg,#06261d,#0b3b2e 60%,#0f5440);color:#fff;padding:120px 0 48px}
.av-topo h1{color:#fff!important;font-size:clamp(1.8rem,4vw,2.7rem);margin:0 0 10px}
.av-topo p{color:#c7e9dc;max-width:640px;margin:0}
.av-topo .sf-kick{background:rgba(255,255,255,.08);border-color:rgba(255,255,255,.18);color:#a7f3d0}
.av-volta{display:inline-flex;align-items:center;gap:6px;color:#a7f3d0!important;font-size:.88rem;margin-bottom:18px}
.av-volta .av-i{transform:rotate(180deg)}
.av-pg{padding:36px 0 80px;background:#f6f8f7}
.av-pg-g{display:grid;grid-template-columns:340px minmax(0,1fr);gap:28px;align-items:start}
.av-pg-l{display:grid;gap:16px;position:sticky;top:96px}
.av-pg-l .av-res,.av-como{background:#fff;border:1px solid #e2e8f0;border-radius:20px;padding:22px}
.av-pg-l .av-acoes{margin:0}
.av-como h2{font-size:1.02rem!important;margin:0 0 12px!important}
.av-como ul{list-style:none;margin:0;padding:0;display:grid;gap:12px;font-size:.88rem;color:#475569}
.av-como li{display:flex;gap:10px;align-items:flex-start}
.av-como .av-i{color:#10b981;margin-top:2px}
.av-como b{color:#0f172a}
.av-lista-h{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px;color:#0f172a}
.av-lista-h a{font-size:.9rem;font-weight:600}
.av-pag{display:flex;flex-wrap:wrap;gap:6px;justify-content:center;margin-top:24px}
.av-pag a{min-width:40px;height:40px;display:grid;place-items:center;border-radius:10px;border:1px solid #e2e8f0;background:#fff;color:#0f172a;font-weight:600;text-decoration:none}
.av-pag a.on{background:#0b3b2e;border-color:#0b3b2e;color:#fff}

/* janela de avaliação */
.av-dlg{border:0;padding:0;border-radius:22px;width:calc(100% - 24px);max-width:540px;max-height:calc(100dvh - 24px);background:#fff;color:#0f172a;box-shadow:0 30px 80px -20px rgba(6,38,29,.55);font-family:Inter,system-ui,sans-serif;overflow:auto;overscroll-behavior:contain}
.av-dlg::backdrop{background:rgba(6,20,15,.55);backdrop-filter:blur(3px)}
.av-dlg-c{padding:26px;position:relative}
.av-x{position:absolute;top:14px;right:14px;width:38px;height:38px;border-radius:50%;border:1px solid #e2e8f0;background:#fff;display:grid;place-items:center;cursor:pointer;color:#475569}
.av-x:hover{background:#f1f5f9}
.av-dlg-h{display:flex;gap:14px;align-items:center;padding-right:44px;margin-bottom:16px}
.av-dlg-h h3{font:700 1.25rem/1.2 Sora,Inter,sans-serif;margin:0 0 3px;color:#0f172a}
.av-dlg-h p{margin:0;color:#64748b;font-size:.88rem}
.av-dlg-ic{width:46px;height:46px;border-radius:14px;display:grid;place-items:center;flex:none;background:#fff7e6;color:#f59e0b}
.av-dlg-ic .av-i{width:24px;height:24px}
.av-etapas{list-style:none;display:flex;gap:8px;margin:0 0 16px;padding:0}
.av-etapas li{flex:1;display:flex;align-items:center;gap:8px;font-size:.8rem;font-weight:600;color:#94a3b8;padding:8px 10px;border-radius:10px;background:#f8fafc}
.av-etapas li span{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:#e2e8f0;color:#64748b;font-size:.75rem}
.av-etapas li.on{color:#0b3b2e;background:#ecfdf5}
.av-etapas li.on span{background:#10b981;color:#fff}
.av-msg{background:#fef2f2;border:1px solid #fecaca;color:#991b1b;border-radius:12px;padding:11px 14px;font-size:.9rem;margin-bottom:12px}
.av-campo{display:block;margin:0 0 14px}
.av-campo>span{display:flex;justify-content:space-between;gap:8px;font-weight:600;font-size:.86rem;color:#334155;margin-bottom:6px}
.av-campo>span small,.av-campo>span em{font-weight:400;color:#94a3b8;font-style:normal}
.av-campo input,.av-campo textarea{width:100%;box-sizing:border-box;font:400 1rem/1.45 Inter,system-ui,sans-serif;color:#0f172a;background:#fff;border:1px solid #cbd5e1;border-radius:12px;padding:12px 14px;outline:0;transition:border-color .15s,box-shadow .15s}
.av-campo textarea{resize:vertical;min-height:120px}
.av-campo input:focus,.av-campo textarea:focus{border-color:#10b981;box-shadow:0 0 0 4px rgba(16,185,129,.16)}
.av-cod{text-align:center;letter-spacing:.45em;font-size:1.45rem!important;font-weight:700!important}
.av-g2{display:grid;grid-template-columns:1fr 1fr;gap:0 12px}
.av-ajuda{display:flex;gap:9px;align-items:flex-start;color:#64748b;font-size:.84rem;line-height:1.5;margin:0 0 16px}
.av-ajuda .av-i{color:#0f5440;margin-top:2px}
.av-ajuda.c{display:block;text-align:center;margin:14px 0 0}
.av-ajuda.pq{font-size:.78rem;margin:8px 0 16px}
.av-nota{border:0;margin:0 0 14px;padding:0;display:flex;align-items:center;flex-wrap:wrap;gap:4px 14px}
.av-nota legend{font-weight:600;font-size:.86rem;color:#334155;margin-bottom:6px;padding:0;width:100%}
.av-rate{display:inline-flex;flex-direction:row-reverse;justify-content:flex-end;gap:2px}
.av-rate input{position:absolute;opacity:0;width:1px;height:1px}
.av-rate label{color:#d7dee7;cursor:pointer;line-height:0;padding:2px;border-radius:8px;transition:color .12s,transform .12s}
.av-rate label svg{width:36px;height:36px}
.av-rate input:checked~label,.av-rate label:hover,.av-rate label:hover~label{color:#f59e0b}
.av-rate label:hover{transform:scale(1.08)}
.av-rate input:focus-visible+label{outline:2px solid #10b981;outline-offset:2px}
.av-rot{font-weight:600;color:#0f5440;font-size:.92rem}
.av-ok{display:flex;gap:10px;align-items:flex-start;font-size:.9rem;color:#0f172a;background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px;padding:12px 14px;cursor:pointer}
.av-ok input{width:18px;height:18px;margin:2px 0 0;accent-color:#10b981;flex:none}
.av-logado{display:flex;gap:9px;align-items:center;background:#ecfdf5;border:1px solid #d1fae5;color:#065f46;border-radius:12px;padding:10px 14px;font-size:.9rem;margin-bottom:14px}
.av-aviso{background:#fffbeb;border:1px solid #fde68a;color:#92400e;border-radius:12px;padding:10px 14px;font-size:.86rem;margin:0 0 14px}
.av-fim{text-align:center;padding:12px 0 4px}
.av-fim-ic{display:inline-grid;place-items:center;width:62px;height:62px;border-radius:50%;background:#10b981;color:#fff;margin-bottom:12px}
.av-fim-ic .av-i{width:30px;height:30px}
.av-fim h3{font:700 1.3rem Sora,Inter,sans-serif;margin:0 0 8px}
.av-fim p{color:#475569;margin:0 0 20px}

/* painel do cliente */
.av-app-card{display:flex;align-items:center;gap:14px;background:var(--card,#fff);border:1px solid var(--borda,#e2e8f0);border-radius:var(--raio,16px);padding:14px 18px;margin:0 0 16px;box-shadow:var(--sombra,none)}
.av-app-ic{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;flex:none;background:rgba(245,158,11,.14);color:#f59e0b}
.av-app-tx{flex:1;min-width:0;display:grid;gap:2px}
.av-app-tx b{color:var(--texto,#0f172a);font-size:.95rem}
.av-app-tx span{color:var(--texto2,#64748b);font-size:.84rem}
.av-app-est{display:inline-flex;flex:none}
.av-app-est a{color:#cbd5e1;padding:3px;line-height:0;border-radius:8px}
.av-app-est a svg{width:28px;height:28px}
.av-app-est:hover a{color:#f59e0b}
.av-app-est a:hover~a{color:#cbd5e1}
.av-app-x{flex:none;margin:0}
.av-app-x .av-link{color:var(--texto2,#64748b);font-size:.84rem}
.av-app{max-width:780px;display:grid;gap:16px}
.av-app-form h2{margin:0 0 4px;font-size:1.2rem}
.av-app-sub{color:var(--texto2,#64748b);margin:0 0 16px;font-size:.92rem}
.av-app .av-campo>span,.av-app .av-nota legend{color:var(--texto,#334155)}
.av-app .av-campo input,.av-app .av-campo textarea{background:var(--card,#fff);color:var(--texto,#0f172a);border-color:var(--borda,#cbd5e1)}
.av-app .av-ok{background:transparent;border-color:var(--borda,#e2e8f0);color:var(--texto,#0f172a)}
.av-app-bt{display:flex;gap:10px;flex-wrap:wrap}
.av-app-st-h{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.av-app-st-h>div{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.av-app-st-x{margin:10px 0 6px;white-space:normal}
.av-app-st small{color:var(--texto2,#64748b)}
.av-app-mot,.av-adm-mot{margin-top:12px;background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.25);border-radius:10px;padding:10px 12px;font-size:.88rem}
.av-app .av-resp,.av-adm .av-resp{margin-top:12px;background:rgba(16,185,129,.07);color:inherit}

/* moderação (admin) */
.av-badge{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:#ea580c;color:#fff;font-size:.72rem;font-weight:700;display:inline-grid;place-items:center;line-height:1}
.av-adm{display:grid;gap:16px}
.av-adm-pol{display:flex;gap:12px;align-items:flex-start;background:rgba(16,185,129,.08);border:1px solid rgba(16,185,129,.25);border-radius:14px;padding:13px 16px;font-size:.88rem}
.av-adm-pol .av-i{color:#10b981;width:22px;height:22px}
.av-adm-pol b{display:block;margin-bottom:2px}
.av-adm-pol span{color:var(--texto2,#475569)}
.av-adm-kpi{margin:0}
.av-adm-g{display:grid;grid-template-columns:1.3fr 1fr;gap:16px}
.av-adm-g h3{margin:0 0 12px;font-size:1rem}
.av-adm-dist .av-res-n{border-color:var(--borda,#eef2f1)}
.av-adm-dist .av-res-n>b{color:var(--texto,#0f172a)}
.av-adm-dist .av-dist li>div{color:var(--texto,#334155)}
.av-adm-filtro{display:grid;gap:10px;align-content:start}
.av-adm-filtro label{display:grid;gap:4px;font-size:.84rem;font-weight:600}
.av-adm-fb{display:flex;gap:8px;flex-wrap:wrap;margin-top:4px}
.av-adm-lh{color:var(--texto2,#475569)}
.av-adm-vazio{text-align:center;color:var(--texto2,#64748b)}
.av-adm-vazio .av-i{width:30px;height:30px;color:#f59e0b}
.av-adm-it{display:grid;gap:8px;border-left:4px solid #94a3b8}
.av-adm-it.st-pendente{border-left-color:#ea580c}
.av-adm-it.st-aprovada{border-left-color:#10b981}
.av-adm-it.st-recusada{border-left-color:#ef4444;opacity:.9}
.av-adm-ih{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.av-adm-n{display:flex;align-items:center;gap:8px;font-size:.88rem}
.av-adm-b{display:flex;gap:6px;flex-wrap:wrap}
.av-adm-it h3{margin:2px 0 0;font-size:1.02rem}
.av-adm-x{margin:0;line-height:1.6;overflow-wrap:anywhere}
.av-adm-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px 16px;margin:6px 0 0;padding:12px 0 0;border-top:1px solid var(--borda,#e2e8f0)}
.av-adm-meta dt{font-size:.74rem;text-transform:uppercase;letter-spacing:.05em;color:var(--texto2,#64748b);font-weight:600}
.av-adm-meta dd{margin:2px 0 0;font-size:.88rem;overflow-wrap:anywhere}
.av-adm-meta dd small{display:block;color:var(--texto2,#64748b);font-size:.78rem}
.av-adm-ac{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start;margin-top:6px}
.av-adm-ac form{margin:0}
.av-adm-d{flex-basis:auto}
.av-adm-d[open]{flex-basis:100%}
.av-adm-d summary{list-style:none}
.av-adm-d summary::-webkit-details-marker{display:none}
.av-adm-d form{display:grid;gap:8px;margin-top:10px;padding:12px;border:1px solid var(--borda,#e2e8f0);border-radius:12px;max-width:640px}
.av-adm-d label{display:grid;gap:4px;font-size:.84rem;font-weight:600}
.av-adm-rec{color:#b91c1c!important}
.av-adm-rec2{background:#dc2626;color:#fff;border-color:#dc2626}

@media (max-width:1000px){
  .av-home,.av-pg-g{grid-template-columns:1fr}
  .av-home-l,.av-pg-l{position:static}
  .av-adm-g{grid-template-columns:1fr}
}
@media (max-width:760px){
  .av-grid{grid-template-columns:1fr}
  .av-car{display:grid;grid-auto-flow:column;grid-template-columns:none;grid-auto-columns:86%;overflow-x:auto;scroll-snap-type:x mandatory;gap:12px;padding:2px 2px 12px;margin:0 -2px;-webkit-overflow-scrolling:touch;scrollbar-width:thin}
  .av-car>.av-card{scroll-snap-align:start}
  .av-car:has(>.av-card:only-child){grid-auto-columns:100%}
  .av-home-l{padding:20px}
  .av-res-n>b{font-size:2.7rem}
  .av-topo{padding:96px 0 34px}
  .av-vazio{padding:30px 18px}
  .av-garantias{flex-direction:column;align-items:flex-start;max-width:330px;margin-left:auto;margin-right:auto}
  .av-adm-meta{grid-template-columns:1fr 1fr}
  .av-app-card{flex-wrap:wrap;padding:14px}
  .av-app-tx{flex-basis:calc(100% - 60px)}
  .av-app-est{margin-left:50px}
  .av-app-x{margin-left:auto}
}
@media (max-width:560px){
  .av-dlg{width:100%;max-width:none;margin:auto 0 0;border-radius:22px 22px 0 0;max-height:94dvh}
  .av-dlg-c{padding:22px 18px calc(18px + env(safe-area-inset-bottom))}
  .av-g2{grid-template-columns:1fr}
  .av-rate label svg{width:40px;height:40px}
  .av-card{padding:18px}
  .av-verif{padding:4px 8px}
  .av-card-f{flex-wrap:wrap}
  .av-adm-meta{grid-template-columns:1fr}
}